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COVID-19 Information

Off-Campus Access & Troubleshooting

If you are outside the campus network when accessing library resources through our Bush Library links you will be routed to the Off-Campus Access login page. You will be prompted for your Hamline username (not your full email) and passphrase (password) before you can access licensed library resources. 

If you are not using our Bush Library links, e.g. you are clicking on a link in a listserv or email while you are off-campus, you probably won't not have full text access unless you first authenticate through our Hamline off-campus access page.

If you do not remember your Hamline passphrase, you can reset it here.

You can also contact Hamline's Central Service Desk if you need help troubleshooting off-campus access.

Our Off-Campus Access page looks like this [click to enlarge]:
off-campus or enhanced access

Check the Bush Library home page to see notifications of system downtime or other issues.

The problem may be more widespread
   ...and we may already be working on resolving it.

If you get an error message saying, Your Username or Passphrase/Password was entered incorrectly, a number of things might be wrong:

  • For off campus access to library articles and databases, enter only your Hamline username -- do not include I.e. Enter hschmicht01 NOT
  • For CLICsearch, enter your full Hamline email address: e.g.
  • You may have mistyped your username or passphrase. Make sure you are entering your current username and passphrase.
    • Your Hamline username is the account you use to access technology resources at Hamline like  your Google email account, the local network, Canvas, the wireless network, or any computer on campus (computer labs, classrooms, or private offices). Your Hamline username originates in Piperline or Workday.
    • Your Hamline passphrase is the password/passphrase associated with your Hamline username. If you do not remember your Hamline passphrase, reset it here.
  • Sometimes password managers can interfere with the Off-Campus Access page.
    If you use your browser's password manager or an add-on password manager (e.g. LastPass, 1Password), make sure your password manager has your up-to-date Hamline passphrase.
  • Your passphrase may be expired. You can reset your passphrase here.
  • Login using your library barcode is no longer available. Please use your Hamline Username and Passphrase.

If you continue to get a message saying your username or password/passphrase was entered incorrectly, contact the Central Service Desk for assistance. 

If the Off-Campus Access page doesn’t load or your browser presents an error message

You can contact a librarian for step-by-step help.

You may need to...

Are you getting a "Disallowed Key Characters" error?
When I try to open a database from library website, you get a blank screen with the words "Disallowed Key Characters"

Solution: clear your browser cache. See the instructions from Indiana University libraries about clearing your web browser cache

Another option is to open a new browser incognito window or a new private window.

The problem(s) may be affecting more than you. Check for alerts on the Bush Library home page to see if systems might be impacted.

Another option is to try another Wi-Fi network to access our library resources. Visit a friend's house, the public library, or go to some other location with public Wi-Fi (e.g. coffee shops, malls, the airport, etc.) to see if you have the same access issues. If you don't, then the problem is most likely with your own home network. In that situation, we recommend contacting your Internet Service Provider (ISP).

If the above tips do not work,  try using Hamline's Virtual Desktop (VDI) service. VDI allows you to launch a Microsoft Windows desktop as though you are on Hamline's campus. By doing so, you will have unrestricted access to library resources.

Instructions on setting up and using Hamline's VDI service are available here                            . Launch the VDI service, and utilize a browser to access library resources as if you were on campus:

VDI icon for  Webtop v3 (Current)



Another option: contact Hamline's Central Service Desk or Hamline's Virtual Services Librarian if you need help troubleshooting off-campus access.

 Internet Explorer is no longer supported by Hamline University as a Canvas browser. Many library pages will also no longer render correctly on Internet Explorer. We recommend that users use the Chrome or Firefox browser for off-campus access instead of Internet Explorer to minimize problems. 


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