If you are outside the campus network when accessing library resources through our Bush Library links you will be routed to the Off-Campus Access login page. You will be prompted for your Hamline username (not your full email) and password (passphrase) before you can access licensed library resources.
If you are not using our Bush Library links, e.g. you are clicking on a link in a Listserv or email while you are off-campus, you probably won't have full-text access unless you first authenticate through our Hamline off-campus access page.
If you do not remember your Hamline password, you can reset it here.
You can also contact Hamline's Central Service Desk if you need help troubleshooting off-campus access.
The problem may be more widespread
...and we may already be working on resolving it.
If you continue to get a message saying your username or password was entered incorrectly, contact the Central Service Desk for assistance.
You can contact a librarian for step-by-step help.
"Disallowed Key Characters"?
When you try to open a database from library website, if you see a blank screen with the words "Disallowed Key Characters":
Solution: clear your browser cache. See the instructions from Indiana University libraries about clearing your web browser cache.
Another option is to open a new browser incognito window or a new private window.
The problem(s) may be affecting more than you. Check for alerts on the Hamline System Status Page to see if systems might be impacted.
Another option is to try another Wi-Fi network to access our library resources. Visit a friend's house, the public library, or go to some other location with public Wi-Fi (e.g. coffee shops, malls, the airport, etc.) to see if you have the same access issues. If you don't, then the problem is most likely with your own home network. In that situation, we recommend contacting your Internet Service Provider (ISP).
Another option: contact Hamline's Central Service Desk or a Hamline Librarian if you need help troubleshooting off-campus access.