About the Library

Get your library, research, and technology questions answered at one location. A blended, walk-up Central Service Desk (CSD) provides seamless help services for technology and library needs. We've created a better support environment for our users by co-locating librarians, academic technologists, library and tech support at the same service desk. Visit us on the 1st floor of Bush Memorial Library. 

Other ways to reach these services:

Technology questions:

• Phone: 651-523-2220
• Website: https://www.hamline.edu/its/central-service-desk/ 
• Email: csd@hamline.edu

Library research or reference questions:

• Phone: 651-523-2373
• Website: https://bushlibraryguides.hamline.edu/researchassistance​
• Email: bushref@hamline.edu

Our Hamline Central Service Desk Portal enables asking library/research questions, creating and monitoring technical support requests, checking the status of Hamline online systems (e.g. Canvas, Google, Library Databases, Workday, etc.), and accessing self-help knowledge articles 24/7.

Details about collaborative spaces in Bush Library

 Reserve a study pod (group study collaboration space).

The library has a bookdrop open 24/7. 

It's on the west side of the building, just off Hewitt Ave. Look for the ramp and the library's sign, and there's a big metal box set in the wall of the library in that area. However it is not checked every day during semester breaks as usual.  If the book-drop is full, please try returning your items another day.  Do NOT pile books or other library materials outside.

 Please don't put computers or WiFi devices in the bookdrop--instead return electronic devices inside Bush Library at the CSD or to PiperExpress,  located in Sorin Hall.

There are public computers near the center stairs on 2nd and 3rd floor that do not require logins. 

Computers are also available on the 1st floor and also the lower level of the Library and  require a network login (see CSD for guest accounts).

Network jacks (Ethernet) are located throughout the building on all floors. Wireless access is available on all floors of the Library.

Contact the CSD - Central Service Desk for assistance.
 

The Library has a confidential shredding box on the lower floor--walk left diagonally from the bottom of the main steps towards the cement pillar. [Image]

You can send an outbound fax from any scanner-printer multifunction device on campus. Incoming faxes are not accepted.

1. use your Hamline ID to login to a multifunction scanner
2. select "Scan and Send"
3. select "New Destination" and then "Email"
4. for sending off-campus, type "9" then the fax number and then append "@fax" (without the quotation marks),  e.g. 91234567890@fax
5. verify and press OK
6. place document faceup in feeder on top and press "Start" button

For more info. on faxing see this Knowledgebase article

Food and beverages are allowed in the Library. Food is prohibited in the computers labs and drinks must be covered. Water bottle fill stations (filters) are located both on the lower and 1st floors.

• If you bring a meal into the Bush Library building we request that eat alone (solo = no group eating) during COVID. 
• If you eat in the library, please take your trash to the nearest large trash receptacle on each floor (usually near the elevator) to make cleanup easier for our cleaning staff.

The following audio equipment is available in Bush Library:

• 2 DVD/VCR combination players (2nd floor)
• Computers can play DVDs or audio CDs -- disc tray located on right side base of computers 
• Headphones (available at the Central Service Desk, 1st/main floor)

Contact the Central Service Desk for assistance.

Microfiche/Microfilm readers are located on the 2nd floor of the library. These viewers are useful for accessing some older issues of journals, magazines, or ERIC articles that Bush Library has solely on microform. Microfiche/film images can be downloaded to a user-provided flash drive for storage, printing, or sharing. Images cannot be printed directly from fiche/film to paper with our readers.

Contact the Central Service Desk for assistance.

Black-and-white printer/copiers are available on most floors and require a Hamline ID to use. One color copier/printer is available on the lower level. All printer/copiers have scan, email and outgoing fax capabilities. Additionally, one flatbed scanner connected to a computer is available on the lower level. Any print jobs submitted can be picked up from any printer/copier on campus -- see a map of where they are located . For more information on printing and photocopying on campus, please see the FAQs on printing, visit the Piper Xpress page or contact the Central Service Desk.

The 3rd floor of the Library is designated as quiet study. We request that you keep conversations to a minimum on this floor.

Restrooms are located in the northeast corner on each floor of the Library. Head towards the back of the building, down the hall. The lower level has additional restrooms to the left when coming down the front (main) stairs, and then down the hall to the right.

 Reserve a collaboration space in the library

Classrooms and computer labs in the library can be scheduled through Classroom and Event Management (25Live®) .

 More info. about our collaboration spaces/ group study areas in the library is available here.