Off-Campus Access & Troubleshooting

• For off campus access to library articles and databases, enter only your Hamline username -- do not include @hamline.edu. I.e. Enter hschmicht01 NOT  hschmicht01@hamline.edu
• For CLICsearch, enter your full Hamline email address: e.g. hschmicht01@hamline.edu
• You may have mistyped your username or passphrase. Make sure you are entering your current username and passphrase.
  • Your Hamline username is the account you use to access technology resources at Hamline like  your Google email account, the local network, Canvas, the wireless network, or any computer on campus (computer labs, classrooms, or private offices). Your Hamline username originates in Piperline or Workday.
  • Your Hamline passphrase is the password/passphrase associated with your Hamline username. If you do not remember your Hamline passphrase, reset it here.
• Sometimes password managers can interfere with the Off-Campus Access page.
  If you use your browser's password manager or an add-on password manager (e.g. LastPass, 1Password), make sure your password manager has your up-to-date Hamline passphrase.
• Your passphrase may be expired. You can reset your passphrase here.
• Login using your library barcode is no longer available. Please use your Hamline Username and Passphrase.

If you continue to get a message saying your username or password/passphrase was entered incorrectly, contact the Central Service Desk for assistance. 

You can contact a librarian for step-by-step help.

You may need to...

• refresh your browser’s cache. Follow these instructions to clear your cache (from Indiana University).
  • Find out which browser you are running here.
• clear your browser’s cookies. Instructions vary:
  • Chrome
  • Firefox
  • Microsoft Edge
  • Safari (on Mac OS)
  • Safari (on iOS device)
• update your browser’s privacy settings
• try a different browser 
  • Internet Explorer is no longer supported by Hamline for accessing Canvas.  
• update an out-of-date browser. You can safely download the latest browsers from the following links:
  • Chrome (Google)
  • Firefox (Mozilla)
  • Safari
• disable a browser add-on, plug-in or toolbar that is interfering. Instructions vary by browser:
  • Chrome (called "Extensions")
  • Firefox
  • Safari (called "Plug-ins")

Are you getting a "Disallowed Key Characters" error?
When I try to open a database from library website, you get a blank screen with the words "Disallowed Key Characters"

Solution: clear your browser cache. See the instructions from Indiana University libraries about clearing your web browser cache. 

Another option is to open a new browser incognito window or a new private window.

The problem(s) may be affecting more than you. Check the Hamline ITS System Status page and also check for alerts on the Bush Library home page to see if systems might be impacted.

Another option is to try another Wi-Fi network to access our library resources. Visit a friend's house, the public library, or go to some other location with public Wi-Fi (e.g. coffee shops, malls, the airport, etc.) to see if you have the same access issues. If you don't, then the problem is most likely with your own home network. In that situation, we recommend contacting your Internet Service Provider (ISP).

If the above tips do not work,  try using Hamline's Virtual Desktop (VDI) service. VDI allows you to launch a Microsoft Windows desktop as though you are on Hamline's campus. By doing so, you will have unrestricted access to library resources.

Instructions on setting up and using Hamline's VDI service are available here. Launch the VDI service, and utilize a browser to access library resources as if you were on campus: