If you are outside the campus network when accessing library resources you will be routed to the Off-Campus Access login page. You will be prompted for your Hamline username (not your full email) and passphrase (password) before you can access licensed library resources.
If you do not remember your Hamline passphrase, you can reset it here.
You can also contact Hamline's Central Service Desk if you need help troubleshooting off-campus access.
The problem may be more widespread
...and we may already be working on resolving it.
If you continue to get a message saying your username or password/passphrase was entered incorrectly, contact the Central Service Desk for assistance.
You can contact a librarian for step-by-step help.
Are you getting a "Disallowed Key Characters" error?
When I try to open a database from library website, you get a blank screen with the words "Disallowed Key Characters"
Solution: clear your browser cache. See the instructions from Indiana University libraries about clearing your web browser cache.
Another option is to open a new browser incognito window or a new private window.
Another option is to try another Wi-Fi network to access our library resources. Visit a friend's house, the public library, or go to some other location with public Wi-Fi (e.g. coffee shops, malls, the airport, etc.) to see if you have the same access issues. If you don't, then the problem is most likely with your own home network. In that situation, we recommend contacting your Internet Service Provider (ISP).
If the above tips do not work, try using Hamline's Virtual Desktop (VDI) service. VDI allows you to launch a Microsoft Windows desktop as though you are on Hamline's campus. By doing so, you will have unrestricted access to library resources.