Services

Off-Campus Access

About Off-Campus Access

If you are off-campus when you access library resources you will be routed to the Off-Campus Access login page. You will be prompted for your Hamline Username and Password before you can access library resources.

Troubleshooting

Problems with your Hamline Username or Password

If you see an error message saying, Your username/password is incorrect. Please try again, a number of things may be wrong:

  • You may have mistyped your Username or Password.
    Make sure you are correctly entering your Hamline Username and Password.
    If you do not know your Hamline Username, you can find it within Piperline.
  • Your Password may be expired. You can update your password here.
  • You're trying to login using your Library Barcode. This login option is no longer available. Please use your Hamline Username and Password.

If you continue to have trouble with your Username and Password, you can contact the ITS Helpdesk (651-523-2220) for further assistance.

Browser Privacy/Cookie Settings

If the proxy login page does not display properly or does not load at all, you may need adjust your browser's privacy settings:

Google Chrome
  1. In Chrome, click on the Customize and control icon in the upper right of the browser window
  2. From the drop-down menu, select Settings. A new browser tab will open
  3. At the bottom of the screen, click on Show advanced settings...
  4. Under the Privacy heading, click the Content settings... button
  5. In the pop-up window, make sure Allow local data to be set is checked
  6. In the same pop-up window, make sure Block third-party cookies and site data is not checked
  7. Click the Done button
  8. Refresh the Off-Campus Access page
Internet Explorer
  1. In Internet Explorer, click on Tools in the menu bar or the Tools icon
  2. From the drop-down menu, select Internet Options
  3. In the pop-up window, click the Privacy tab
  4. Lower the privacy setting to allow cookies to pass from our proxy server to your computer for your first login attempt. Once you have logged in one time, you can raise the privacy level back to the previous level.
  5. Refresh the Off-Campus Access page
Firefox
  1. In Firefox, click the Open menu icon in the upper right of the window
  2. From the drop-down menu, select Options
  3. In the pop-up window, click the Privacy tab
  4. Under the History section make sure Remember history is selected
  5. Click OK
  6. Refresh the Off-Campus Access page
Safari
  1. In Safari, click Safari in the Finder menu
  2. From the drop-down menu, select Preferences...
  3. In the pop-up window, click the Privacy tab
  4. Under the Block cookies section, make sure From third parties and advertisers is selected
  5. Close the settings pop-up window and refresh the Off-Campus Access page

Pop-Up Blockers

If the Off-Campus Access page does not display properly or does not load at all, you may need to adjust the settings for any pop-up blockers you have installed:

You can disable your blocker/s for this specific page. See your blocker’s help file for directions. If you have more than one blocker running (e.g. Internet Explorer and Google Toolbar), be sure that both are set to allow the Off-Campus Access page (ezproxy.hamline.edu). After disabling pop-up blocking, you may need to refresh the page for the changes to take effect.

Port Blocking (if you're trying to login from your workplace or other location)

There’s a good chance that the firewall at your workplace is blocking Hamline's Off-Campus Access server. Work with your workplace IT staff to determine if this is the case. If it is, they can open your firewall to ezproxy.hamline.edu, TCP ports 2048 through 2500.

Some businesses, such as bookstores and coffee shops, offer free wireless internet access but may block certain ports necessary to access off-campus resources via the proxy server.

Wireless Router Firewall Settings (if you're trying to login from home)

If you are accessing the internet through a wireless network (i.e. no cable is necessary to access the internet), your wireless router’s built-in firewall may be blocking the Off-Campus Access server’s ports. If possible, make sure your router is set to allow TCP ports 2048 through 2500 for ezproxy.hamline.edu. Generally speaking, you can allow all ports on your router’s firewall. If you need to block certain ports, you can do so after successfully logging into the Off-Campus Access page, making sure you do not block the above port number range. Alternatively, some routers have 'levels' of firewall blocking. You can try lowering this setting all the way down, logging in via the Off-Campus Access page, and progressively raising the level until you are comfortable and can still access off-campus resources.

Another Browser

When all else fails, try accessing library content using another web browser. We recommend Google Chrome.