If you are off-campus when you access library resources you will be routed to the Off-Campus Access login page. You will be prompted for your Hamline Username and Password before you can access library resources.
If you see an error message saying, Your username/password is incorrect. Please try again, a number of things may be wrong:
If you continue to have trouble with your Username and Password, you can contact the ITS Helpdesk (651-523-2220) for further assistance.
If the proxy login page does not display properly or does not load at all, you may need adjust your browser's privacy settings:
If the Off-Campus Access page does not display properly or does not load at all, you may need to adjust the settings for any pop-up blockers you have installed:
You can disable your blocker/s for this specific page. See your blocker’s help file for directions. If you have more than one blocker running (e.g. Internet Explorer and Google Toolbar), be sure that both are set to allow the Off-Campus Access page (ezproxy.hamline.edu). After disabling pop-up blocking, you may need to refresh the page for the changes to take effect.
There’s a good chance that the firewall at your workplace is blocking Hamline's Off-Campus Access server. Work with your workplace IT staff to determine if this is the case. If it is, they can open your firewall to ezproxy.hamline.edu, TCP ports 2048 through 2500.
Some businesses, such as bookstores and coffee shops, offer free wireless internet access but may block certain ports necessary to access off-campus resources via the proxy server.
If you are accessing the internet through a wireless network (i.e. no cable is necessary to access the internet), your wireless router’s built-in firewall may be blocking the Off-Campus Access server’s ports. If possible, make sure your router is set to allow TCP ports 2048 through 2500 for ezproxy.hamline.edu. Generally speaking, you can allow all ports on your router’s firewall. If you need to block certain ports, you can do so after successfully logging into the Off-Campus Access page, making sure you do not block the above port number range. Alternatively, some routers have 'levels' of firewall blocking. You can try lowering this setting all the way down, logging in via the Off-Campus Access page, and progressively raising the level until you are comfortable and can still access off-campus resources.
When all else fails, try accessing library content using another web browser. We recommend Google Chrome.