Services

Off-Campus (Remote) Access & Troubleshooting

About Off-Campus Access

If you are off-campus when you access library resources you will be routed to the Off-Campus Access login page. You will be prompted for your Hamline username and passphrase (password) before you can access library resources.

You can find your Hamline username in Piperline (faculty/staff use: Workday). If you do not remember your Hamline passphrase, you can reset it here.

See our troubleshooting information below.

You can also contact Hamline's Central Service Desk or our Virtual Services Librarian if you need help troubleshooting off-campus access.

Our Off-Campus Access page looks like this:
off-campus or enhanced access

Troubleshooting off-campus access problems

See below for the most common problems users experience when trying to access library resources from off-campus.

Check the Bush Library home page to see notifications of system downtime or other issues.

The problem may be more widespread
   ...and we may already be working on resolving it.

If you get an error message saying, Your Username or Passphrase/Password was entered incorrectly, a number of things might be wrong:

  • Enter only your Hamline username -- do not include @hamline.edu. I.e. Enter hschmicht01 NOT  hschmicht01@hamline.edu
  • You may have mistyped your username or passphrase. Make sure you are entering your current username and passphrase.
    • Your Hamline username is the account you use to access technology resources at Hamline like Blackboard, Learning House, your Google email account, the local network, the wireless network, or any computer on campus (computer labs, classrooms, or private offices). Your Hamline username originates in Piperline or Workday.
    • Your Hamline passphrase is the password/passphrase associated with your Hamline username. If you do not remember your Hamline passphrase, you can reset it here.
  • You’re trying to login using your Hamline email address instead of your Hamline username. Make sure you’re entering your Hamline username -- do not include @hamline.edu.
  • You have a password manager installed and it is interfering with the Off-Campus Access page.
    If you use your browser's password manager or an add-on password manager (e.g. LastPass, 1Password), make sure your password manager has your up-to-date Hamline passphrase.
  • Your passphrase may be expired. You can reset your passphrase.
  • You're trying to login using your library barcode. This login option is no longer available. Please use your Hamline Username and Passphrase.

If you continue to get a message saying your username or password/passphrase was entered incorrectly, contact the Central Service Desk for assistance. 

If the Off-Campus Access page doesn’t load or your browser presents an error message

You can contact a librarian for step-by-step help.

You may need to...


Another option is to try another Wi-Fi network to access our library resources. Visit a friend's house, the public library, or go to some other location with public Wi-Fi (e.g. coffee shops, malls, the airport, etc.) to see if you have the same access issues. If you don't, then the problem is most likely with your own home network.


If the above tips do not work,  try using Hamline's Virtual Desktop (VDI) service. VDI allows you to launch a Microsoft Windows desktop as though you are on Hamline's campus. By doing so, you will have unrestricted access to library resources.

Instructions on setting up and using Hamline's VDI service are available here. Launch the VDI service, and utilize a browser to access library resources as if you were on campus:

 

Contact the Central Service Desk for assistance using Hamline's VDI service.

VDI icon for  Webtop v3 (Current)

You can also contact a librarian for step-by-step help.

Another option: contact Hamline's Central Service Desk or Hamline's Virtual Services Librarian if you need help troubleshooting off-campus access.

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