You can visit the Elluminate Support page http://www.elluminate.com/support which will check that you have the correct software installed and display the version you are running.
To ensure the best experience with Elluminate Live!, we recommend that you pre-configure your computer prior to your session.
Ensure that:
Windows: Supported OS’s and recommended versions of Java Supported Browsers Macintosh: Supported OS’s and recommended versions of Java Supported Browsers